RMA Status : Check-Out

Your Shipping Address:

Name : Jason Wilson
Email : jkriswilson@gmail.com
Street Address : 92 English Street
City : Spruce Pine
State : NC
Zip Code : 28777
Country : us
Phone : (828) 387-0095
Product To Return : Xpert – WR-7701-HV
Problem With Product : stopped working correctly
Date Purchased : 2019-06-01
Where Purchased : HobbyTown Asheville NC


RMA: 1400

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Jason Wilson
Email : jkriswilson@gmail.com
Street Address : 92 English Street
City : Spruce Pine
State : NC
Zip Code : 28777
Country : us
Phone : (828) 387-0095
Product To Return : Xpert – WR-7701-HV
Problem With Product : stopped working correctly
Date Purchased : 2019-06-01
Where Purchased : HobbyTown Asheville NC


RMA: 1400

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User Note

5/26/2020  Check in

5/26/2020 Inspection

  • The servo shows a sign of long time usage.
  • It has a top seal screw missing. See below photo:

  • We tested the servo with servo tester, but not able to find problems. It ran 30 minutes on the bench without issues. Please see RMA#1400 testing video.
  • Please let us know what problem this servo has so we can try to duplicate the issue and check. At this moment, this case is no problem found.

5/26/2020

  • We inspected the servo again throughout the internal gear train.  We discovered a damaged alignment pin. That was the cause for the stuck gears. Please see below photos.

  • Please note that the warranty covers only electronics part (motor, and PCB circuit). The gear train is not covered by warranty as it’s wear and tear parts.
  • We managed to replace the gear pin for you with free of charge. We also replaced the missing screw for you. We will only charge you a return shipping & handling $10.  Thank you.

6/10/2020 Invoice

https://www.paypal.com/invoice/p/#2NJYHWZ3CNLKC9WE

6/11/2020 Check out, ship via USPS#9400111899563581546452.