RMA Status : Check-Out

Your Shipping Address:

Name : Scott Barnsley [RAMCO]
Email : ramco@on.aibn.com
Street Address : 11 Towpath st
City : Thorold
State : Ontario
Zip Code : L2V 2P5
Country : Canada
Phone : (905) 988-6824
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : car needed push start to get going, would not start without help
Date Purchased : 2020-03-11
Where Purchased : Niagara RC hobbies & world


RMA: 1373

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Scott Barnsley [RAMCO]
Email : ramco@on.aibn.com
Street Address : 11 Towpath st
City : Thorold
State : Ontario
Zip Code : L2V 2P5
Country : Canada
Phone : (905) 988-6824
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : car needed push start to get going, would not start without help
Date Purchased : 2020-03-11
Where Purchased : Niagara RC hobbies & world


RMA: 1373

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User Note

5/6/2020  Check in

5/6/2020

  • ESC was not able to start up properly.
  • ESC was diagnosed to have damaged MOSFET board and control logic board caused by improper power input, possibly reverse polarity. Please see below photos

  • The cost of repair is $100 plus $20.70 return shipping. Please reply if you wish to proceed the ESC rebuild service. Thank you!

5/7/2020 Invoice: Sorry that we didn’t notice your return address is in Canada. The cost to ship via USPS International First Class Mail is $20.70.

https://www.paypal.com/invoice/p/#YBKADL2RHGWY8X7C

5/12/2020 Service

  • Rebuilt ESC with brand new control board, MOSFET board, capacitor module, and thermal pad.
  • Tested and confirmed. Please see RMA# 1373 testing video.

5/12/2020 Check out, ship via USPS#LZ655295270US.