RMA Status : Check-Out

Your Shipping Address:

Name : John Gugel
Email : Xerocustoms@gmail.com
Street Address : 661 Condor Trail
City : Saginaw
State : Texas
Zip Code : 76131
Country : United States
Phone : (516) 305-1731
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : Ordered 2 of the maclan mmax pro esc and maclan v2m 6.5t motor combo packs. 1 for myself and 1 for my friend. I installed both into our tlr 22t 3.0 stadium trucks. My esc works fine. His will provide no power to the motor forward or backward. We swapped back to his original esc and the motor works fine. The issue is the esc. My esc powers up and makes a noise. His does not and the red led stays on, while the blue led blinks. Power applied changed the led patters but the motor doesnt move.
Date Purchased : 2020-03-05
Where Purchased : Amain Hobbies


RMA: 1370

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : John Gugel
Email : Xerocustoms@gmail.com
Street Address : 661 Condor Trail
City : Saginaw
State : Texas
Zip Code : 76131
Country : United States
Phone : (516) 305-1731
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : Ordered 2 of the maclan mmax pro esc and maclan v2m 6.5t motor combo packs. 1 for myself and 1 for my friend. I installed both into our tlr 22t 3.0 stadium trucks. My esc works fine. His will provide no power to the motor forward or backward. We swapped back to his original esc and the motor works fine. The issue is the esc. My esc powers up and makes a noise. His does not and the red led stays on, while the blue led blinks. Power applied changed the led patters but the motor doesnt move.
Date Purchased : 2020-03-05
Where Purchased : Amain Hobbies


RMA: 1370

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User Note

Check in: 3/24/2020

Important notice: Due to COVID-19 outbreak, WA State Government has issued a stay-home order that is effective on midnight 3/25/2020 until 4/8/2020.  Currently, we are still proceeding RMA with a longer TAT 3~4 weeks (1~2 weeks with regular workforce capacity). We will update you if anything changes. Please contact us if you have any questions, we will be here for you.

Inspection: Replaced all electronics. Please note that any tampering with your esc (i.e., opening of the case) can result in the voiding of your warranty.

Check out: 3/25/2020, USPS#9400111899562871157903.