RMA Status : Check-Out

Your Shipping Address:

Name : Brent Post
Email : Bposty@optonline.net
Street Address : 1480 us highway 46 apt 316B
City : Parsippany
State : Nj
Zip Code : 07054
Country : United States
Phone : (973) 800-0687
Product To Return : MCL1034 MRR17.5 Team Edition V2
Problem With Product : Motor doesn’t spin, the hobby shop told me that it might have a defective circuit board. Tested with a different esc and same issue
Date Purchased : 2019-12-27
Where Purchased : Crispy critters hobby shop


RMA: 1331

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Brent Post
Email : Bposty@optonline.net
Street Address : 1480 us highway 46 apt 316B
City : Parsippany
State : Nj
Zip Code : 07054
Country : United States
Phone : (973) 800-0687
Product To Return : MCL1034 MRR17.5 Team Edition V2
Problem With Product : Motor doesn’t spin, the hobby shop told me that it might have a defective circuit board. Tested with a different esc and same issue
Date Purchased : 2019-12-27
Where Purchased : Crispy critters hobby shop


RMA: 1331

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User Note

Check in: 2/14/2020. The receipt is required. Please email us the receipt to verify the date of purchase.

Inspection: 2/18/2020.

  • It appears that the motor’s A/B/C connection was reversed and caused the motor to go out of phase. This burns the stator up with massive heat and renders the stator unusable.
  • Please ensure the wires marked A/B/C go to the correct terminals to avoid this in the future.
  • This case is not under warranty. The cost to rebuild the motor is $40 plus return shipping $8. Please confirm if you wish to proceed.

Invoice: 2/21/2020. https://www.paypal.com/invoice/p/#PT9WWVHEF9H9JFGT

Shipping address changed: 2/21/2020, customer informed the new shipping address.  New address: 41 The Glen, Cedar Grove NJ 07009.

Check out: 2/24/2020, ship via USPS#9400111899561090898567.