RMA Status : Check-Out

Your Shipping Address:

Name : Steve Abbott
Email : mountainbikersteve@yahoo.com
Street Address : 10607 Mary Bell Ave.
City : Shadow Hills
State : CA
Zip Code : 91040
Country : USA
Phone : (818) 207-6303
Product To Return : MCL1010 MRR6.5T
Problem With Product : Bad rotor, bearings
Date Purchased : 2019-11-26
Where Purchased : Amain Hobbies


RMA: 1324

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Steve Abbott
Email : mountainbikersteve@yahoo.com
Street Address : 10607 Mary Bell Ave.
City : Shadow Hills
State : CA
Zip Code : 91040
Country : USA
Phone : (818) 207-6303
Product To Return : MCL1010 MRR6.5T
Problem With Product : Bad rotor, bearings
Date Purchased : 2019-11-26
Where Purchased : Amain Hobbies


RMA: 1324

« Click here to return to the home page

User Note

Check in: 1/23/2020

Inspection: 1/23/2020

  • This motor shows age of usage according to the inspection. Please see photos.

  • We are sorry that this motor does not show the age of few months according to the invoice date. The motor has excessive dirt along with sign of moisture, and rusted bearing. We were wondering if the motor previously had water in the motor can.
  • This motor is not under warranty. We’d like to offer you a one time trade-in special for a brand new MRR6.5T motor for $40 plus return shipping. Please let us know if you wish to proceed in return. Thanks

 

ONE TIME courtesy service 1/28/2020

  • This motor is not qualified under warranty with all parts worn out with excessive dirt and rust. Both bearings were over lubricated and also rusted. The sensor unit was damaged with loose bearing. The rotor and stator was scratched by accumulated dirt.

The isolation pad that shows the accumulated dirt/ moisture comparing to a normal used unit.

 

The stator shows excessive dirt on all wires.

The rotor balance ring shows accumulated dirt and sheared metal. It was also de-colored due to overheat. The left side was a normal used rotor that shows no de-color and proper maintenance. We also provide you a video that shows the dirt and sheared metal, please CLICK HERE.

  •   Maclan Racing provides this ONE TIME ONLY service to replace the rotor and sensor unit. We also cleaned up the motor and ensure the motor is running properly. See  RMA1324 testing video.

Check: 1/28/2020, ship via USPS#9400111699000603278967.