RMA Status : Check-Out

Your Shipping Address:

Name : Johnathan Smith
Email : johnathansmith1969@gmail.com
Street Address : 15032 N 176th Ln
City : Surprise
State : AZ
Zip Code : 85388
Country : USA
Phone : (646) 574-9521
Product To Return : VTX10R-Black Edition ESC
Problem With Product : The item was defaced from the day I got it and the shop say I need to get it returned to you.. the settings don’t lock into place… Please give me a address to ship too
Date Purchased : 2015-04-21
Where Purchased : Quicks Hobby shop


RMA: 132

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Johnathan Smith
Email : johnathansmith1969@gmail.com
Street Address : 15032 N 176th Ln
City : Surprise
State : AZ
Zip Code : 85388
Country : USA
Phone : (646) 574-9521
Product To Return : VTX10R-Black Edition ESC
Problem With Product : The item was defaced from the day I got it and the shop say I need to get it returned to you.. the settings don’t lock into place… Please give me a address to ship too
Date Purchased : 2015-04-21
Where Purchased : Quicks Hobby shop


RMA: 132

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User Note

Checked in: 5/12/2015 11:36am PST by Barbara Ho

  • Product return: VST13.5 Motor

Inspection: 5/20/2015 1:00pm

  • The returned motor was found to have end cap screws replaced.
  • The incorrect screw shape caused the motor end cap not able to hold it’s position
  • See below images. The left side image shows correct screws installed. The right side was the RMA motor with incorrect screws.

Correct screws RMA motor with wrong screws

 

Communication: This case is currently in communication process. The tech manager, Nick Malato, will call customer for further discussion.

Communication: 5/20/2015 2:30 pm PST

Message was left for customer in regards to RMA.  Email with further details also sent.  Direct Cell phone number was left on message for customer to contact via phone or email with additional questions.  Nick Malato

Action:  5/20/2015 2:00pmPST replaced end cap screws to factory spec. The motor end cap does not move anymore.

Checked out: 5/27/2015 2:46pm PST by Barbara,  Shipped via USPS Mail with tracking number: 9400111899562333120353