RMA Status : Inspection

Your Shipping Address:

Name : Nick Malato
Email : nick.malato@hobbyauthority-dist.com
Street Address : 736 Croton Lake Road
City : Mount Kisco
State : NY
Zip Code : 10549
Country : USA
Phone : (425) 628-5292
Product To Return : VTX10 ESC
Problem With Product : test example
Date Purchased : 2015-01-08
Where Purchased : shopviperrc.com


RMA: 131

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Nick Malato
Email : nick.malato@hobbyauthority-dist.com
Street Address : 736 Croton Lake Road
City : Mount Kisco
State : NY
Zip Code : 10549
Country : USA
Phone : (425) 628-5292
Product To Return : VTX10 ESC
Problem With Product : test example
Date Purchased : 2015-01-08
Where Purchased : shopviperrc.com


RMA: 131

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Additional Note

Checked in – 4/29/2015 10:25am

Inspected – 4/30/2015 11:00am

The RMA VTX10 has a sign of user modification. The ESC’s setting has high boost that could also be the cause of the failure.

VTX10-BE--3

This case is currently pending. Our technical support will contact you to discuss more details in regards to this case. Or you could call Nick directly at 425xxxxxxx before 12:00pm PST.

Communication – 4/30/2015  1:58pm EST

Spoke with customer about case, he understands findings.