RMA Status : Check-Out

Your Shipping Address:

Name : Reza Nemovi
Email : rnemovi@caltech.edu
Street Address : 1200 E. California Blvd
City : Pasadena
State : CA
Zip Code : 91125
Country : US
Phone : (626) 787-3523
Product To Return : KD1
Problem With Product : servo glitches when pushed on horn and won’t hold position
Date Purchased : 2019-10-18
Where Purchased : Amain


RMA: 1299

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Reza Nemovi
Email : rnemovi@caltech.edu
Street Address : 1200 E. California Blvd
City : Pasadena
State : CA
Zip Code : 91125
Country : US
Phone : (626) 787-3523
Product To Return : KD1
Problem With Product : servo glitches when pushed on horn and won’t hold position
Date Purchased : 2019-10-18
Where Purchased : Amain


RMA: 1299

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User Note

Check in: 12/6/2019

Inspection:

  • Mismatched invoice, bar code sticker, and the actual servo.
  • The bar code sticker¬† shows 1850 production of 12/14/2018. The corresponding serial number should be 00945~00974.

  • The servo serial number 00327 was a production on 02/09/2018.
  • The proof of purchase was dated on 10/18/2019.
  • The servo shows aged and marks. Please see below photos:

  • Maybe you mistook the unit or if you purchased this unit used? We are sorry this unit is not covered by warranty. We can offer you 2 options:
    1. Trade in this unit with a brand new one for 30% off MAP.
    2. Send it back to Xpert factory for a rebuild service for $70 plus $8 return shipping.

Please reply and let us know how you wish to proceed this case.

Update: 1/27/2020

  • The servo was returned to the US. According to the service record. It had damaged gear bushing. Please see below photos:

  • We replaced damaged part, cleaned up, and performed test to verify. The cost of the service is $38 with return shipping cost. We will send you PayPal payment request. Thank you

Invoice: 1/27/2020, https://www.paypal.com/invoice/p/#YP5WBMZNAW7Y2G5Q

Check out: 2/5/2020, ship via USPS#9400111899561715933239.