RMA Status : Check-Out

Your Shipping Address:

Name : mike beaman
Email : ghp1985no1@gmail.com
Street Address : 1223 S Richmond Ave
City : Tulsa
State : OKlahoma
Zip Code : 74112
Country : United States
Phone : (918) 430-4552
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : Steering but no throttle. Spoke with Ian several times to resolve the problem
Date Purchased : 2019-06-19
Where Purchased : Hobby town Tulsa Oklahoma


RMA: 1239

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : mike beaman
Email : ghp1985no1@gmail.com
Street Address : 1223 S Richmond Ave
City : Tulsa
State : OKlahoma
Zip Code : 74112
Country : United States
Phone : (918) 430-4552
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : Steering but no throttle. Spoke with Ian several times to resolve the problem
Date Purchased : 2019-06-19
Where Purchased : Hobby town Tulsa Oklahoma


RMA: 1239

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User Note

Check in: 10/2/2019

Communication: 10/2/2019

Hi Mike,

The ESC was returned with 2 cooling fans. One was the OEM Maclan fan, the other one with broken connector was not a Maclan fan. Could you please tell us the reason of sending 2 fans with the failed ESC?

Also, could you please tell us if the ESC ever worked? and if the ESC was ever plugged with reverse polarity?  Thank you

 

Inspection and service: 10/8/2019

  • Rebuilt ESC with all new control board, MOSFET power, and capacitor module as a ONE TIME support.
  • After rebuilt the ESC, we confirmed the ESC works without issues. Please see RMA1239 testing video.
  • We also managed to test the returned cooling fan and found the fan was also damaged. Normally the fan is not covered by warranty, especially this fan was already used and with the sticker removed.
  • We provide a new fan and confirm it works without problem with the rebuilt ESC.

Check out: 10/9/2019, ship via USPS#9400111699000570038144.