RMA Status : Check-Out

Your Shipping Address:

Name : Adam Camilleri
Email : camilleriap@gmail.com
Street Address : 5822 cobblestone dr
City : North Branch
State : Michigan
Zip Code : 48461
Country : usa
Phone : (989) 714-1424
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : motor will not start without a push which is odd.
esc started smoking.
was using a 2s shorty pack
Date Purchased : 2019-08-27
Where Purchased : amain hobbies


RMA: 1238

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Adam Camilleri
Email : camilleriap@gmail.com
Street Address : 5822 cobblestone dr
City : North Branch
State : Michigan
Zip Code : 48461
Country : usa
Phone : (989) 714-1424
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : motor will not start without a push which is odd.
esc started smoking.
was using a 2s shorty pack
Date Purchased : 2019-08-27
Where Purchased : amain hobbies


RMA: 1238

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User Note

Check in: 9/16/2019, customer service engineer is on vacation and will be back to work on 9/25. Your case will be the top priority when the engineer comes back to work.

Inspection: 9/26/2019

  • ESC was found to have damaged MOSFET board. The possible causes could be
    • Reverse polarity
    • Bridged or incorrect motor wires installation
  • The ESC needs a complete rebuild with new control board, MOSFET board, and capacitor module
  • We’d provide this one time courtesy support to rebuild the ESC with free of charge. The ESC was tested to confirm all function. Please see¬†RMA 1238 testing video.

Check out: 9/26/2019, ship via USPS#9400111699000526191596.