RMA Status : Check-Out

Your Shipping Address:

Name : Paul Johnson
Email : paul.johnson@solidcam.com
Street Address : 8007 Everest Ln N
City : Maple Grove
State : MN
Zip Code : 55311
Country : United States
Phone : (612) 655-1808
Product To Return : Xpert-R2T
Problem With Product : Servo has never been able to hold the helicopter tail properly. The tail wags violently at normal gyro gain levels and when the gain levels are lowered to stop the wag the tail blows out on collective maneuvers. I tested it in two different helicopters both with same results.
Date Purchased : 2018-02-12
Where Purchased : Heli Direct


RMA: 1225

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Paul Johnson
Email : paul.johnson@solidcam.com
Street Address : 8007 Everest Ln N
City : Maple Grove
State : MN
Zip Code : 55311
Country : United States
Phone : (612) 655-1808
Product To Return : Xpert-R2T
Problem With Product : Servo has never been able to hold the helicopter tail properly. The tail wags violently at normal gyro gain levels and when the gain levels are lowered to stop the wag the tail blows out on collective maneuvers. I tested it in two different helicopters both with same results.
Date Purchased : 2018-02-12
Where Purchased : Heli Direct


RMA: 1225

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User Note

Check in: 8/20/2019, S/N 0171, Out of Warranty.

Inspection: 8/20/2019

  • Performed initial test on bench with servo tester.
  • We ran the servo for consecutive 20 minutes with no problem found. The servo ran with proper speed and temperature during the test.
  • We will provide a┬ácourtesy service for this out of warranty unit by sending it back to the factory for a more detailed inspection on the motor. The turnaround time is 4 to 6 weeks.

Note: any warranty or DOA is defined by the date of purchase. We are providing this service process as a courtesy. Thank you.

Update: 9/26/2019

  • The factory was not able to find a problem in this servo.
  • The factory provided this one time┬ácourtesy support to rebuild the servo with new internal.
  • There is a $10 return shipping. We will send PayPal payment request.

Check out: 9/27/2019, ship via USPS#9400111699000592639138.

10/2/2019 Mailed box and accessories via USPS#9400111699000592639138.