RMA Status : Check-Out

Your Shipping Address:

Name : Mike and Tobias Matheson
Email : mikeyznsacto@gmail.com
Street Address : 214 WALES DR
City : Folsom
State : California
Zip Code : 95630
Country : United States
Phone : (916) 365-5020
Product To Return : MCL2005 MMax Pico 100A ESC
Problem With Product : Occassional false error codes. I.e Esc overheat at 131 F
Date Purchased : 2019-03-06
Where Purchased : Amain


RMA: 1206

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Mike and Tobias Matheson
Email : mikeyznsacto@gmail.com
Street Address : 214 WALES DR
City : Folsom
State : California
Zip Code : 95630
Country : United States
Phone : (916) 365-5020
Product To Return : MCL2005 MMax Pico 100A ESC
Problem With Product : Occassional false error codes. I.e Esc overheat at 131 F
Date Purchased : 2019-03-06
Where Purchased : Amain


RMA: 1206

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User Note

Check-in: 7/18/2019 3:13pm by Barbara

Communication: 7/19/2019

  • Checked and confirmed ESC and no problem found
  • Checked data log of ESC, the system records high ESC and motor temperature, it was not “Occasional false error codes”, it was actually system overheating. Please see below data logging capture.

  • The motor has a record of 198F and the ESC was 174F in the data log.
  • Please note that what you measure from the outside case by temperature gun does not truly mean the real temperature. The inside of motor and ESC normally are much higher temperature than the reading from outside.
  • We would suggest you to check motor set up (end cap timing, FDR, and also if the rotor in the motor already demagnetized)
  • We understand you are an ARC team driver and would suggest you to contact your ARC Team Manager Paul Dabao for set up assistance as Paul also uses Maclan electronics.

Check-out: 7/23/2019 Shipped via US Mail with tracking number: 9400111699000019067605