RMA Status : Communication

Your Shipping Address:

Name : Mark Soliman
Email : mark@ssclcg.com
Street Address : 2202 Lance Blvd.
City : Cocoa
State : Florida
Zip Code : 32926
Country : US
Phone : (321) 212-8657
Product To Return : Viper – VST Series Motor
Problem With Product : Coupled w/vtx10r esc at 85% throttle power & 25% brake power (132/70-90 range on brake epa) and 18/52 gearing on an SSC P4 (using Slash 4×4 driveline) and stock mechanical timing (no electronic boost, timing or turbo), it ran 185 on first pack and then after cooldown ran 275-degrees when it stopped on the track mid-pack. Motor didn’t spin on esc power again, smells burnt and rotates stiff.
Date Purchased : 2015-04-06
Where Purchased : Amain Hobbies


RMA: 119

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Mark Soliman
Email : mark@ssclcg.com
Street Address : 2202 Lance Blvd.
City : Cocoa
State : Florida
Zip Code : 32926
Country : US
Phone : (321) 212-8657
Product To Return : Viper – VST Series Motor
Problem With Product : Coupled w/vtx10r esc at 85% throttle power & 25% brake power (132/70-90 range on brake epa) and 18/52 gearing on an SSC P4 (using Slash 4×4 driveline) and stock mechanical timing (no electronic boost, timing or turbo), it ran 185 on first pack and then after cooldown ran 275-degrees when it stopped on the track mid-pack. Motor didn’t spin on esc power again, smells burnt and rotates stiff.
Date Purchased : 2015-04-06
Where Purchased : Amain Hobbies


RMA: 119

« Click here to return to the home page

User Note

Checked-in: 5/5/2015 1:29pm PST by Barbara Ho

Inspection: 5/26/2015 3:00pm PST

  • 3-slot all melt/ burnt due to excessive heat
  • Sensor unit de-colored due to excessive heat
  • Confirmed not quality issue by 3-slot burnt

IMG_7167 IMG_7168 IMG_7169 IMG_7170

Communication: This case is currently pending. Our Tech Support Manager, Nick Malato, will contact you within 2 business days to discuss with more details and options.

Communication: 6/12/2015 6:15am PST

In communication with customer he asked to follow up next month to complete trade in for unit due to financial constraints. NMalato

Communication: 8/17/2015 10:19AM PST

Following up with the customer again regarding the trade-in program.  Customer decided to wait for the new generation motor. Case closed for now.