RMA Status : Check-Out

Your Shipping Address:

Name : Brian
Email : volumebogi@yahoo.com
Street Address : Givens
City : Fullerton
State : Ca
Zip Code : 92835
Country : USA
Phone : (714) 801-0623
Product To Return : R2
Problem With Product : Twitches back and forth while sitting still. Has a bit of play.
Date Purchased : 2019-01-13
Where Purchased : Hobby Authority Dist Team Account


RMA: 1188

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Brian
Email : volumebogi@yahoo.com
Street Address : Givens
City : Fullerton
State : Ca
Zip Code : 92835
Country : USA
Phone : (714) 801-0623
Product To Return : R2
Problem With Product : Twitches back and forth while sitting still. Has a bit of play.
Date Purchased : 2019-01-13
Where Purchased : Hobby Authority Dist Team Account


RMA: 1188

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User Note

Check-in: 6/13/2019 2:35pm by Barbara

Communication: 6/26/2019

  • The servo has signs of usage and gear slop.
  • Servo was found no problem in HAD. We were not able to duplicate the issue.
  • Then we sent the servo back to Xpert engineering department in Taiwan to check. The brushless motor in the servo was confirmed to be good. The hall sensors were in it’s spec position. The magnets in the motor were in it’s aligned position. The servo was tested in the lab in Taiwan with no problem found.
  • The engineer re-shimmed the servo gears to improve the slop caused by usage. We also update the firmware to the latest version.
  • Please test again and maybe provide videos of the twitches issue so the engineer is able to have a better understanding of the problem.

Check out: 6/27/2019, ship via USPS#9400111699000258620814.

 

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