RMA Status : Check-Out

Your Shipping Address:

Name : Radcliff Brill
Email : radcliffbrill@yahoo.com
Street Address : 25688 Chimney Rock Road
City : Valencia
State : CA
Zip Code : 91355
Country : United States
Phone : (818) 625-4918
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : It moves forward. As soon as I stop, it will not move unless I wiggle the steering or push the car and it will move forward again.
Date Purchased : 2018-06-01
Where Purchased : Online


RMA: 1180

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Radcliff Brill
Email : radcliffbrill@yahoo.com
Street Address : 25688 Chimney Rock Road
City : Valencia
State : CA
Zip Code : 91355
Country : United States
Phone : (818) 625-4918
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : It moves forward. As soon as I stop, it will not move unless I wiggle the steering or push the car and it will move forward again.
Date Purchased : 2018-06-01
Where Purchased : Online


RMA: 1180

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User Note

Check-in: 5/29/2019   Received 2 MMax Pro ESC by Carol

Inspection: 5/30/2019

ESC #1

  • ESC has damaged MOSFET. Possibly caused by reversed polarity. Please see photos.

  • To rebuild this ESC is $100 plus return shipping.

ESC #2

  • The ESC has original A2.4 firmware. The hardware does not have problem. We updated the firmware to the latest A3.0 version.
  • ESC was tested and confirmed OK. Please see RMA 1180 ESC#2 testing video.

If you wish to repair ESC#1, please reply the message to service@hobbyauthority-dist.com , then we will process PayPal for you. Thank you!!

Repair 5/31/2019

  • Rebuilt ESC#1 with brand new control board, MOSFET board, and capacitor module
  • ESC was tested and confirmed OK. Please see RMA1180 ESC#1 testing video.

 

Note: both ESCs were updated with the latest A3.0 firmware. Please ensure your ProLink programming card is also updated to the new A1.9 version firmware in order to connect to the ESCs properly. You can find HOW TO UPDATE PROLINK in below link, or feel free to send your ProLink back to us for update.

 

Check out: 5/31/2019

  • ESCs were shipped via USPS 9400111699000793390708.