RMA Status :

Your Shipping Address:

Name : Jordan McFarlin
Email : jordanmcf556@me.com
Street Address : 12755 Ave 444
City : Orosi
State : CA
Zip Code : 93647
Country : United States
Phone : (559) 288-2462
Product To Return : M1T MM-3302-HV
Problem With Product : Just as the previous two M1T servos I sent in for RMA work, if you pop the top case off of the servo and inspectthe inner walls of their top cases all three including this one (brand new) I just received from you as a replacement for the second in which you hooked to your tester, which indeed within your video of testing the servo showed no ill effects as to the servos functionality. It functions as should as far as functionality goes, electronically. The main issue I’ve been trying to point out is the fact that gear sets within the servo are grinding against the side wall of the upper case, which cause issues such as snagging, jerking behavior due to the gears grinding within. This case seems to be itself causing the issue. I am unaware if this is an isolated issue with a certain production batch due to the fact I have now received three in the exact same fashion or what. Ideally I would assume that the grinding present on this models top case is not what you guys are wishing to be marketing. I sincerely appreciate everything you all do for us and for working with me on this.
Date Purchased : 2018-11-30
Where Purchased : HAD


RMA: 1163

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Jordan McFarlin
Email : jordanmcf556@me.com
Street Address : 12755 Ave 444
City : Orosi
State : CA
Zip Code : 93647
Country : United States
Phone : (559) 288-2462
Product To Return : M1T MM-3302-HV
Problem With Product : Just as the previous two M1T servos I sent in for RMA work, if you pop the top case off of the servo and inspectthe inner walls of their top cases all three including this one (brand new) I just received from you as a replacement for the second in which you hooked to your tester, which indeed within your video of testing the servo showed no ill effects as to the servos functionality. It functions as should as far as functionality goes, electronically. The main issue I’ve been trying to point out is the fact that gear sets within the servo are grinding against the side wall of the upper case, which cause issues such as snagging, jerking behavior due to the gears grinding within. This case seems to be itself causing the issue. I am unaware if this is an isolated issue with a certain production batch due to the fact I have now received three in the exact same fashion or what. Ideally I would assume that the grinding present on this models top case is not what you guys are wishing to be marketing. I sincerely appreciate everything you all do for us and for working with me on this.
Date Purchased : 2018-11-30
Where Purchased : HAD


RMA: 1163

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