RMA Status : Check-Out

Your Shipping Address:

Name : Andy Wellema
Email : awellema57@gmail.com
Street Address : 10 Louis Ave
City : West Milford
State : NJ
Zip Code : 07480
Country : United States
Phone : (973) 714-3393
Product To Return : Maclan Racing – MCL2003 MMax Pro 160A ESC
Problem With Product : After only about 6 runs lost power. Not sure if its esc. Or motor so sending both. Bought as a combo at T&T hobbies middletown town NY. Thanks for such great products soooo smooth
Date Purchased : 2019-02-25
Where Purchased : T&t hobbies


RMA: 1144

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Andy Wellema
Email : awellema57@gmail.com
Street Address : 10 Louis Ave
City : West Milford
State : NJ
Zip Code : 07480
Country : United States
Phone : (973) 714-3393
Product To Return : Maclan Racing – MCL2003 MMax Pro 160A ESC
Problem With Product : After only about 6 runs lost power. Not sure if its esc. Or motor so sending both. Bought as a combo at T&T hobbies middletown town NY. Thanks for such great products soooo smooth
Date Purchased : 2019-02-25
Where Purchased : T&t hobbies


RMA: 1144

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User Note

Inspection 3/25/2019

  • Checked motor and ESC, the ESC was a production batch in May 2018. The visual inspection does not appear the ESC was sold in Feb 25, 2019 according to the accumulated usage marks and dirt.
  • The MOSFET power board has a sign of “possible” reversed polarity. Please see photos below.

  • To repair the ESC has a fee of $100 plus $5 fixed shipping.  Please let us know if you wish to proceed the repair service.

3/27/2019

  • Contacted dealer to verify sales record. Confirmed by owner the purchase date was in January, not Feb 25th. The proof of purchase that the customer provided was not original copy.
  • We’d provide this one time only courtesy support to rebuild the ESC. For future warranty services, we will still follow RMA policy to request original and legit proof of purchase.
  • Rebuilt the ESC with brand new control logic board, MOSFET power board, and capacitor module.
  • Test the ESC with lab motor to confirm ESC functions. See RMA1144 testing video (with lab motor).
  • Test the ESC with customer’s 13.5T motor to confirm ESC functions. See RMA1144 testing video (with customer’s motor)
  • We will return the ESC with motor attached.

3/28/2019 Check out: Shipped via US Mail with tracking number: 9400111699000514780221