RMA Status : Communication

Your Shipping Address:

Name : Michael H Montenegro
Email : michael.h.montenegro@gmail.com
Street Address : 3327 S Lund Cv
City : West Valley City
State : UT
Zip Code : 84119
Country : United States
Phone : (801) 209-9905
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : Talked with Ian from tech support. Issue with throttle causes included motor to jitter.
Date Purchased : 2019-01-30
Where Purchased : IRCR


RMA: 1112

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Michael H Montenegro
Email : michael.h.montenegro@gmail.com
Street Address : 3327 S Lund Cv
City : West Valley City
State : UT
Zip Code : 84119
Country : United States
Phone : (801) 209-9905
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : Talked with Ian from tech support. Issue with throttle causes included motor to jitter.
Date Purchased : 2019-01-30
Where Purchased : IRCR


RMA: 1112

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User Note

Check-in: 2/5/2019 1:04pm

This unit is out of warranty because unit was sent last year 1/29/2018 and paid the repaired from other user via RMA826. Any necessary repair from this point will require a fee. Please contact Barbara at barbara.ho@hobbyauthority-dist.com if interested in repair.

 

Inspection: 2/5/2019

  • The ESC has all wires removed and poorly re-wired.
  • The ESC was incorrectly soldered with a Trinity D4 motor. A pole and C pole were reversed. That caused ESC damaged with mismatched motor phases. Please see below photos.

  • The ESC needs a complete rebuild. The cost is $100 plus $5 shipping. The service includes final testing with a Maclan motor to ensure the ESC is operating properly. We will not be able to check if the Trinity D4 motor was damaged by the incorrect wiring.https://www.maclan-racing.com/service/trade-in-program/

Repair 2/6/2019

  • Rebuilt ESC with brand new control board, MOSFET board, and capacitor module
  • Test the ESC to confirm all functions. SeeĀ RMA1112 testing video.