RMA Status : Check-Out

Your Shipping Address:

Name : Patrick Schwartz
Email : Schwartzp221@gmail.com
Street Address : 16248 Alliston
City : Clinton twp
State : MI
Zip Code : 48038
Country : United states
Phone : (586) 879-8484
Product To Return : PI-3402
Problem With Product : Servo stopped working first day it was in the car. Will not center and makes a snapping noise
Date Purchased : 2018-09-22
Where Purchased : RC Clubhouse


RMA: 1030

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Patrick Schwartz
Email : Schwartzp221@gmail.com
Street Address : 16248 Alliston
City : Clinton twp
State : MI
Zip Code : 48038
Country : United states
Phone : (586) 879-8484
Product To Return : PI-3402
Problem With Product : Servo stopped working first day it was in the car. Will not center and makes a snapping noise
Date Purchased : 2018-09-22
Where Purchased : RC Clubhouse


RMA: 1030

« Click here to return to the home page

User Note

Check-in: 10/22/2018 3:41pm by Barbara

Inspection Note: Upon inspection, the servo suffered from a broken gear set. Qty 2 teeth were broken off one of the gears. A common cause of this sudden impact to the servo due to a collision. Normally gear sets are not covered under the warranty, but as a good gesture we replaced the servo gear set free of charge for this one occurrence. For future occurrences, we have a replacement servo gear set  (XGS 71720) available for purchase. While the gears of the 3402 servo are very strong, in some applications we recommend using a servo saver instead of a solid servo arm. This will help prevent sudden shock into the servo, preserving the internal gears.

Gear set broken   44661608_444789212715102_36202240683278336_n

Check-out: 10/25/2018 Shipped via US mail with tracking number:  9400111699000380889028