RMA Status : Check-Out

Your Shipping Address:

Name : Chris Rus
Email : bberazorbuilds@gmail.com
Street Address : 1113 1/2 Broadway St
City : Pella
State : IA
Zip Code : 50219
Country : USA
Phone : (515) 339-3632
Product To Return : Xpert – M1 MM-3301-HV
Problem With Product : i am a team driver. This was purchased this past spring by a friend of mine. it had a issue with the switch and fan ports. i gave him one of my new escs at that time in a “trade” so he wasnt without the esc. when this came back i kept it and have been using it since. i started having cogging issues aafter using it for a month or 2. tried new sensor wires, motor, ect… Let me know what it will take to get this replaced or repaired. thanks.
Date Purchased : 2018-02-16
Where Purchased : HRP


RMA: 1025

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Chris Rus
Email : bberazorbuilds@gmail.com
Street Address : 1113 1/2 Broadway St
City : Pella
State : IA
Zip Code : 50219
Country : USA
Phone : (515) 339-3632
Product To Return : Xpert – M1 MM-3301-HV
Problem With Product : i am a team driver. This was purchased this past spring by a friend of mine. it had a issue with the switch and fan ports. i gave him one of my new escs at that time in a “trade” so he wasnt without the esc. when this came back i kept it and have been using it since. i started having cogging issues aafter using it for a month or 2. tried new sensor wires, motor, ect… Let me know what it will take to get this replaced or repaired. thanks.
Date Purchased : 2018-02-16
Where Purchased : HRP


RMA: 1025

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User Note

Check-in: 9/27/2018 11:46am PST by Barbara

This esc is out of warranty. We’ll do an inspection first and then identify the issue before the repairing process.

Inspection: 9/27/2018

  • ESC was able to power on, but it does not drive the motor properly.
  • Checked the ESC circuit. It shows accumulated dirt inside the case as well as the USB port. The MOSFET board has a sign of burnt damage caused by reversed polarity. See below photos.

IMG_E8727[1]IMG_E8728[1]

  • We’d suggest to rebuild the ESC with new control board, MOSFET board, and capacitor module. Cost is $70 for team drivers.

10/15/2018

  • Rebuilt ESC with new control board, MOSFET board, and capacitor module.
  • ESC test OK, see RMA 1025 testing video.

Check-out: 10/15/2018 Shipped via USPS First Mail with tracking number:  9400111699000930226648