RMA Status : Check-In

Your Shipping Address:

Name : Joshua Fuentes
Email : JRF2126@yahoo.com
Street Address : 7439 Meadow Hill
City : San Antonio
State : Texas
Zip Code : 78251
Country : United States
Phone : (210) 355-6580
Product To Return : Xpert – M1 MM-3301-HV
Problem With Product : Product is Maclan Diamondback MX 120a w3500kv Combo part number MCL3003.

Everything was done using a fully charged 2s 5200mah 50C battery, motor was under no load other than a pinion gear.
Originally had some issue calibrating esc, once calibrated Motor would cog very badly when given forward throttle, however would turn relatively slow in reverse but does sound very rough, as if grinding. Attempted to re-calibrate with same result, even switched motor wire positions. In attempt to trouble shoot tried different transmitter and receiver same result. Put motor on different esc (sidewinder 3) made same sound but did not cog as bad but still badly. Put different motor (Castle Creations 4600kv) on Diamondback esc caused that motor to cog badly going forward throttle, and does have trouble with reverse power.
Motor nor esc raised in temp, motor mount screws are 3x8mm flat head screws on a Traxxas Slash 4×4 lcg motor mount.
Date Purchased : 2018-09-17
Where Purchased : HobbyTown


RMA: 1022

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Joshua Fuentes
Email : JRF2126@yahoo.com
Street Address : 7439 Meadow Hill
City : San Antonio
State : Texas
Zip Code : 78251
Country : United States
Phone : (210) 355-6580
Product To Return : Xpert – M1 MM-3301-HV
Problem With Product : Product is Maclan Diamondback MX 120a w3500kv Combo part number MCL3003.

Everything was done using a fully charged 2s 5200mah 50C battery, motor was under no load other than a pinion gear.
Originally had some issue calibrating esc, once calibrated Motor would cog very badly when given forward throttle, however would turn relatively slow in reverse but does sound very rough, as if grinding. Attempted to re-calibrate with same result, even switched motor wire positions. In attempt to trouble shoot tried different transmitter and receiver same result. Put motor on different esc (sidewinder 3) made same sound but did not cog as bad but still badly. Put different motor (Castle Creations 4600kv) on Diamondback esc caused that motor to cog badly going forward throttle, and does have trouble with reverse power.
Motor nor esc raised in temp, motor mount screws are 3x8mm flat head screws on a Traxxas Slash 4×4 lcg motor mount.
Date Purchased : 2018-09-17
Where Purchased : HobbyTown


RMA: 1022

« Click here to return to the home page

User Note

Check-in: 9/28/2018 11:00am PST.

Inspection:

  • Replace ESC and motor with brand new units.
  • Test ESC and motor before sending back to customer. See RMA1022 testing video.

Check-out: 10/4/2018 Shipped via USPS First Mail with tracking number:  9400111699000988657920