RMA Status : Communication

Your Shipping Address:

Name : Eugenio Florentino
Email : jasm0862@gmail.com
Street Address : 4340 Hamp[ton Mill Pkwy
City : Douglasville
State : Georgia
Zip Code : 30135
Country : usa
Phone : (310) 936-4978
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : unable to update software, unable to link to Prolink and it will not calibrated to the radio
Date Purchased : 2018-05-10
Where Purchased : Amainhobbies


RMA: 1018

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Eugenio Florentino
Email : jasm0862@gmail.com
Street Address : 4340 Hamp[ton Mill Pkwy
City : Douglasville
State : Georgia
Zip Code : 30135
Country : usa
Phone : (310) 936-4978
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : unable to update software, unable to link to Prolink and it will not calibrated to the radio
Date Purchased : 2018-05-10
Where Purchased : Amainhobbies


RMA: 1018

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User Note

Check-in: 9/13/2018 3:02pm PST

Items are out of warranty. We’ll do inspection first.

Inspection: 9/13/2018

  • Motor has no problem. It has sign of usage according to the accumulated dirt on the stator. See below photos:

IMG_8670[1]

This MMax ESC and motor combo is found to work perfectly without issues. It works per it’s intended specifications. We are not able to replace or repair a product that is actually no problem in it and already out of it’s warranty period. We would be happy to offer the customer a 20% off discount to order a new motor to fit the customer’s driving preference. Please contact Ian Maize for further questions.

09/17/2018