RMA Status : Communication

Your Shipping Address:

Name : Travis Cole Cox
Email : traviscox134@gmail.com
Street Address : 1362 St Claire St
City : Pea Ridge
State : AR
Zip Code : 72751
Country : United States
Phone : (479) 295-0339
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : It will not hold the software, I have tried to reload it several times since purchase. I have called tech support and was advised to send it back in. I have only ran it a total of 2 hours.
Date Purchased : 2018-02-28
Where Purchased : Amianhobbies.com


RMA: 1010

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Travis Cole Cox
Email : traviscox134@gmail.com
Street Address : 1362 St Claire St
City : Pea Ridge
State : AR
Zip Code : 72751
Country : United States
Phone : (479) 295-0339
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : It will not hold the software, I have tried to reload it several times since purchase. I have called tech support and was advised to send it back in. I have only ran it a total of 2 hours.
Date Purchased : 2018-02-28
Where Purchased : Amianhobbies.com


RMA: 1010

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User Note

Check-in: 10/16/2018 9:22am

Note: This is a out-of-warranty case.

Inspection: 10/16/2018

  • ESC shows problems of unstable power
  • Inspected internal and found MOSFET board was damaged by reversed polarity. See photo below

IMG_E8831[1]

  • Repair service is $100 plus shipping $5. We will rebuild the ESC with brand new internal boards. Please contact us if you decide to perform the repair service.